Three inboxes, one for each kind of message. Write to the one that fits.

Brokers in straw hats crowd a New York street, raising hand signals towards the office windows above. — Curb brokers on Broad Street signal orders up to clerks in the windows, New York, around 1916.

Contact KLINEO

Questions about your account, exchange keys, billing or security, routed to the desk that can answer them.

Write it once, with the evidence.

A complete first message saves a round of questions. This ticket reads yours as you type.

Goes to: Support desk · support@klineo.xyz
Evidence in this ticket: Names the exchange: not yet
Says when it happened: not yet
Quotes the error: not yet
Says what you expected: not yet

Security reports go straight to security@klineo.xyz. KLINEO never asks for seed phrases, private keys or withdrawal permissions.

Where each message goes

Pick the line that matches your problem. Support lines open the ticket with the right category; security and business go straight to their own inbox.

Before you write

A switchboard operator patches calls through, from the film Operator Toll Dialing, around 1949.

How soon will someone reply?

There is no guaranteed response time; replies depend on availability. If an open order or position needs action now, manage it on the exchange directly instead of waiting for us.

Will KLINEO ever ask for my seed phrase?

Never. Nor for private keys, withdrawal permissions or remote access to your computer. Anyone who asks is not KLINEO: forward the message to security@klineo.xyz.

My exchange key stopped working. What do I send?

The exchange, the exact error text and roughly when it started. Never paste the API secret itself; support does not need it to look into the problem.

Can I write without an account?

Yes. The ticket and the three addresses work without logging in. If you have an account, write from the email you signed up with so we can find it, or open a request inside the app after you log in.

Is the answer already written down?

Accounts, plans and platform behaviour are covered in the FAQ, and every plan limit is on the pricing page. Connecting an exchange is walked through in the API connection guide.

Company details

KLINEO is operated by Zaum International Private Limited.

Company registration: C-0423/2014

Zimm Building, Majeedhee Magu Road, Male' 20160, Maldives

Write to support@klineo.xyz for anything about your account or the platform, or read about KLINEO and its team.

Photographs and film: Curb market, Bain News Service, c. 1916; Women working at a Bell System telephone switchboard, U.S. National Archives; Operator Toll Dialing: Teamwork, Audio Productions, c. 1949; Mail sorting room, U.S. Post Office, National Photo Company, 1920; Stock boards at the Waldorf-Astoria, Underwood & Underwood, 1918; N.Y. Post Office, Pneumatic Tube, Bain News Service, 1914; Signals office, Boulogne, Olive Edis, 1919; Réseau pneumatique de Paris, Louis Figuier, 1891; Automatic ticker apparatus, New York Stock Exchange, Library of Congress, 1922; Telephone operators at the Victory switchboard, U.S. National Archives, 1945; The Curb Market, Broad St, Library of Congress, 1902. All public domain or with no known copyright restrictions.