Answers to common KLINEO questions about DCA bots, AI trading tools, package pricing, exchange access, and fund safety.
Frequently asked questions
Getting Started
What is KLINEO?
KLINEO is a non-custodial market intelligence and trading workspace. It combines market evidence, AI-assisted review, manual trading, DCA automation, portfolio records, and visible risk controls.
Getting Started
How do automated workflows work?
You connect an approved exchange account, review the exact automation scope and risk parameters, and explicitly activate an eligible workflow. Your funds stay on the exchange and every risk-increasing action remains bounded by its active authorization.
Getting Started
Which exchanges are supported?
KLINEO currently supports Binance, Bybit, Hyperliquid, BloFin, and TooBit. BloFin spot order placement is disabled until BloFin documents a spot order endpoint; supported BloFin flows focus on futures execution and market data.
Getting Started
Is my capital safe? Can KLINEO withdraw my funds?
Your funds remain on your exchange account at all times. KLINEO requires API keys with trading permissions only, never withdrawal permissions. We cannot access or withdraw your funds, and you can revoke API access at any time.
Pricing & Fees
What are the passes?
Starter Pass is $49 with a $400 profit allowance for 60 days, Growth Pass is $199 with a $2,500 allowance for 90 days, Pro Pass is $699 with a $10,000 allowance for 180 days, and Elite Pass is $1,999 with a $40,000 allowance for 365 days.
Pricing & Fees
How does the profit allowance work?
Buy a pass and trade until realized profit reaches the pass allowance or the validity window ends. For example, the $49 Starter Pass lets you use up to $400 of profit allowance over 60 days.
Pricing & Fees
When should I top up or upgrade?
Top up when you only need more profit allowance on the same pass. Upgrade when you need more exchanges, active bots, eligible automation access, portfolio controls, or support.
Pricing & Fees
What payment methods do you accept?
Pass purchases are paid via cryptocurrency through CoinPayments. We accept Bitcoin, Ethereum, USDT, USDC, and other major cryptocurrencies.
Pricing & Fees
Are there any refunds?
Pass purchases and top-ups are non-refundable except as required by law. Profit allowance is consumed as you earn and remains bounded by the pass validity window.
Risk Management
What risk controls does KLINEO offer?
KLINEO provides max daily loss, max position size, max total allocation, trailing stop loss, and manual pause or stop controls. These controls keep eligible trading and automation routes bounded by visible rules.
Risk Management
Can I lose more than I invest?
If you use leverage, losses can theoretically exceed your investment. We strongly recommend understanding leverage risks and using conservative position sizing. Avoid high leverage unless experienced.
Risk Management
Will my trades execute at the preview price?
There may be differences due to network latency, slippage, liquidity, and order execution timing. A preview is not a guaranteed fill, especially during high volatility.
Risk Management
Can I stop an automated workflow?
Yes. Eligible workflows expose pause, revoke, cancel, or safe-exit controls according to the owning authorization. Existing open positions remain visible and must be reconciled before any retry.
Security & Privacy
How are API keys stored?
All API keys are encrypted using AES-256 encryption and stored in secure, isolated databases. Our infrastructure is regularly audited for security vulnerabilities.
Security & Privacy
What data does KLINEO collect?
We collect email, trading activity, performance data, and technical information needed to operate the platform. See our Privacy Policy for complete details. We never sell your data.
Security & Privacy
Is two-factor authentication available?
Yes. We strongly recommend enabling 2FA on your KLINEO account for enhanced security. You can activate it in Settings > Security.
Security & Privacy
What happens if KLINEO is hacked?
While we implement industry-leading security measures, your funds remain on your exchange, not with KLINEO. In a worst-case breach, attackers could only access trading permissions, not withdraw your funds. You can revoke API keys instantly.
Technical & Support
What if the platform goes down during trading?
If the platform experiences an outage, your existing open positions remain on the exchange. Service recovery reconciles the source of truth before any eligible automation resumes. We cannot guarantee 100% uptime.
Technical & Support
How do I contact support?
You can reach support by email at support@klineo.xyz, through the Support page in your dashboard, or through our community Discord. Support hours are 9 AM to 9 PM UTC, Monday through Friday, with limited weekend coverage.
Technical & Support
Can I use KLINEO on mobile?
Yes. KLINEO is fully responsive and works on mobile browsers including iOS Safari and Android Chrome. We are developing native mobile apps for release in Q2 2026.
Technical & Support
What if I have multiple exchange accounts?
You can connect multiple exchange accounts to a single KLINEO account and manage them separately. Each connection keeps its own positions, automation settings, and risk limits.
Legal & Compliance
Is KLINEO regulated?
KLINEO operates as a technology platform connecting users to exchanges. We comply with applicable laws, but we are not a regulated financial institution. Cryptocurrency regulations vary by jurisdiction.
Legal & Compliance
Can I use KLINEO from my country?
KLINEO is available globally except in restricted jurisdictions, including but not limited to the US, North Korea, Iran, and Syria. Check your local laws regarding cryptocurrency trading before using the platform.
Legal & Compliance
Do I need to pay taxes on trading profits?
Tax obligations vary by country. In most jurisdictions, cryptocurrency trading profits are taxable. You are solely responsible for understanding and complying with tax laws. Consult a tax professional.
Legal & Compliance
Where can I read the full terms and policies?
Complete legal documents are available in the Terms of Service, Privacy Policy, and Risk Disclosure Statement. These outline your rights, our responsibilities, and important risk information.